$3.99 FLAT SHIPPING | FREE SHIPPING $50

Shipping & Returns

SHIPPING

We charge a flat shipping rate. We have upgraded shipping options available to meet your needs. Please note, our clothing is printed on-demand for each order. Most orders ship within 3-5 business days but may take longer (5-9 business days) to ship in instances of increased demand. Please see your emailed receipt for our current processing times. You may also view our current processing times on the homepage of our site. Once your order ships, you'll get an email with a USPS tracking number. 

Lost/Damaged by Post Office: We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email sales@shopcassidyscloset.com and we are happy to help resolve the issue if possible. Thank you for your understanding with this. 

Cassidy's Closet will not be responsible for lost or stolen package if it shows delivered to the address provided.

 

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We charge a 15% Restocking Fee on all Returned orders. The Restocking Fee will be deducted from your refund, should you choose to return the items. 

Shipping charges are non refundable.

Customer is responsible for postage of returns.



Additional non-returnable items:
Personalized/Custom Items are non-returnable. All sales are final due to the personalized nature of the clothing.

Items that are discounted or on sale are considered final. Free Shipping is considered a sale and items purchased with this promotion are considered final. There are no exchanges or returns on discounted items.

Holiday items are not returnable. All sales final.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days. Please note Paypal orders will receive a store credit. 

We charge a 15% Restocking Fee on all Returned orders. The Restocking Fee will be deducted from your refund, should you choose to return the items. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cassidyscloset@icloud.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items include Free Shipping promotions.

Exchanges (if applicable)

In order to expedite the shipping process, we do not offer merchandise exchanges. You can place a second order for the correct items to ensure you receive what you need without waiting for an exchange to process. Once we receive your return, we will provide credit.


Return Shipping
To return your product, you should contact us at sales@shopcassidyscloset.com to arrange for shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible if your return is lost in the mail and will not process a refund or exchange without the original item in question.

Sizing Chart - Babies

Sizing as described (approximate): 

Onesies Size 0-3M 3-6M 6-12M 12-18M
  Age 0-3 Months 3-6 Months 6-12 Months 12-18 Months
  Weight (lbs.) up to 9 lbs. 10-16 lbs 17-20 lbs 21-24 lbs

 

Diaper Covers Size X-Small Small
  Age 0-6 Months 6-24 Months
  Waist Unstretched 5.5 inches 7.5 inches
  Waist Stretched 11 inches 14 inches